NO REFUNDS/RETURNS. EXCHANGES ONLY.
Prior authorization is required on all exchanges. We will not accept exchanges without prior authorization.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Dry House, 2104 Crestmoor Rd, Nashville TN 37215, United States.
To exchange your product, you should mail your product to: The Dry House, 2104 Crestmoor Rd, Nashville TN 37215, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.